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relianceadmin's avatar
relianceadmin
Active Contributor
6 years ago
Solved

Can't login on Fresh Windows 7 install

Good day, I installed GTA Expert on a fresh Windows 7 install and I cannot log into the software. I get the login screen where it asks for the username, which I type in. Clicking "next" doesn't do ...
  • GlennD's avatar
    GlennD
    6 years ago

    Hi,

    For a fresh install of Windows 7 you need to install Service Pack 3 before you will be able to run GoToAssist. This is because we no longer support legacy versions of TLS. This is also why Windows XP will not work with GoToAssist.

     

     

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi there,

You mentioned you had to recently reinstall the entire Windows 7 operating system.  May I ask why this was needed?

  • relianceadmin's avatar
    relianceadmin
    Active Contributor
    6 years ago

    The install was about 6 years old, moved over from another SSD a couple years ago and has gone through a couple video card swaps. I was having problems with a current video card driver conflicting with an old driver that had some leftover bits in the system that I couldn't find. It was at the point that it was just easier to reinstall, which solved the video card problem.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      Are you able to test the connection with a different or completely new user account there?

      • relianceadmin's avatar
        relianceadmin
        Active Contributor
        6 years ago
        AshC wrote:

        Are you able to test the connection with a different or completely new user account there?

        Diffrent user accounts do not effect what happens.