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relianceadmin's avatar
relianceadmin
Active Contributor
6 years ago
Solved

Can't login on Fresh Windows 7 install

Good day, I installed GTA Expert on a fresh Windows 7 install and I cannot log into the software. I get the login screen where it asks for the username, which I type in. Clicking "next" doesn't do ...
  • GlennD's avatar
    GlennD
    6 years ago

    Hi,

    For a fresh install of Windows 7 you need to install Service Pack 3 before you will be able to run GoToAssist. This is because we no longer support legacy versions of TLS. This is also why Windows XP will not work with GoToAssist.

     

     

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Are you able to test the connection with a different or completely new user account there?

relianceadmin's avatar
relianceadmin
Active Contributor
6 years ago
AshC wrote:

Are you able to test the connection with a different or completely new user account there?

Diffrent user accounts do not effect what happens.