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relianceadmin's avatar
relianceadmin
Active Contributor
6 years ago
Solved

Can't login on Fresh Windows 7 install

Good day, I installed GTA Expert on a fresh Windows 7 install and I cannot log into the software. I get the login screen where it asks for the username, which I type in. Clicking "next" doesn't do ...
  • GlennD's avatar
    GlennD
    6 years ago

    Hi,

    For a fresh install of Windows 7 you need to install Service Pack 3 before you will be able to run GoToAssist. This is because we no longer support legacy versions of TLS. This is also why Windows XP will not work with GoToAssist.

     

     

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

q-ry relianceadmin  I apologize in the delay here.  We are currently investigating reports of this behavior in isolated windows environments.  If you could please give our Support group a call at your convenience, we can continue documenting the affected environments for our engineering team to dig into.

AssafB's avatar
AssafB
New Member
6 years ago

Hi,

 

I had the same issue with a Win7 VM, I updated windows to the latest patch/security update and rebooted the VM and I am now able to use G2A Expert with no issue.

 

-Assaf