I'm trying to use the latest version of GotoAssist desktop to connect to a remote desktop (RDP./TS) client session, but it always ends up connecting to the the console session of that computer/server. I had contacted Logmein support and they said it can only connect to console sessions. This can't be correct. I was the client on a GotoAssist session on an RDP session to a computer/server and the support tech was able to connect to my RDP session, NOT the console session.
Has anyone been able to connect successfully to RDP/TS sessions and how is that done?
Attended remote sessions, when someone is present at the host PC, will work there. You must first uncheck the Remote Support Preference for Run support sessions as a service at startup before you connect, and then RDP should be able to share the desktop view. After this point you may Upgrade to run as a service if needed.
Thanks for the info - will try once I can get my trial account restored (or create another trial - I need to verify that I can connect to RDP sessions before I pay for this service).
So does that mean that I must uncheck that box before every session with an RDP client? I assume that rechecking the box is required to allow unattended access, but based on your answer, that only applies to console sessions.