Forum Widgets
Recent Discussions
File Transfer unavailable in Unattended Session
What security changes need to be requested to be able to transfer files in unattended sessions? I find this to be unavailable in some environments, even when my credentials are supposedly local or domain admin? What do I need to request IT change to allow file transfers?Issues downloading sessions
Is anyone else having issues with downloading session replays? I have been working with support for months now and getting nowhwere. I find it hard to believe this is unique to my account. Is there a daily limit? A per session limit? Usually, I can get a couple to prepare, but then start getting Error Preparing download. I have found no pattern on length of session, attended v. unattended, the client machine, etc. It is getting really frustrating that Goto is unable to resolve the issue.GoToAssist V4 Unattended Installer Frequently Failing to Install
I'm experiencing an ongoing issue with the GoToAssist V4 unattended installer that's becoming quite frustrating. I regularly need to download a fresh copy of the EXE installer - sometimes every couple of weeks, other times every couple of days - as it suddenly refuses to install without any error messages. When the installer is working correctly, I can right-click and see the Device Group Info without issues. However, when it fails, there's no indication of what's wrong - the only solution I've found is downloading a new version of the unattended installer, which temporarily resolves the problem. Since I include this installer in my imaging process, this recurring issue is causing significant inconvenience. Has anyone else encountered this problem? Any insights or solutions would be greatly appreciated.
Reset not working 4.8 Build 1716
Hello, for two of our unattended sessions it is not possible to reset the connection so we are not able to connect. We have to call the customer and he must kill existing GoToAssist processes and restart the GoToAssist Windows service on the machine. After that we are able to connect again. It started with 1712 or 1716, but I'm not 100% sure. Is there any solution for this?Client window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.
