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GotoAssist V4 unattended installer removes itself
Hello, I'm currently experiencing major issues while trying to add V4 GotoAssist unattended client to our machines. The problem is that it keeps removing itself from the device list, and wh...
Hi gokhan1, welcome to the community.
Were these PCs set up using a Windows image that includes GoToAssist already? Each Unattended install has a unique UID, so imaged PCs that include the GoToAssist software have the same UID and cancel out.
Hey Glenn,
Question for you regarding this issue. We had a PC that was recently reimaged from Windows11 back to Win10. After the reimaging, we are running into the same issue presented here. GoToAssist will randomly uninstall from our list of Unattended Computers. I see that you said each install has a unique UID. Is there a way to wipe the UID from the image we used to reimage this PC and then perform the GTA install again from scratch? We've run into this 3 times now on the same PC, so wondering if there is a way to back-door the UID issue?
Let me know! Thanks!
Bodie
Hi bharrison,
This support article lists the registry keys that need to be removed: Installing unattended support replaces another unattended device
Thank you. After your reply I checked and found acutally my sysprep image had an issue giving the same UID instead of generating a different for each instance.
I had to rebuild the image but hey at least it's working now.
Thank you again!
