Solved! Go to Solution.
I don't know if I'm allowed to put links in here, but the solution at this one was the answer that worked, must give credit where creit is due. Thank you, Kevin Arrows! Author! #2 worked. (And thanks to my IT guy for finding this article.)
While I'm not aware of any change in Remote Support installation policy (we installed to the Appdata folder prior to the merger), we have adjusted some of the install paths and folders for the Unattended due to legal requirements. The new path for the GoToOpener is '\Software\LogMeInInc\GoTo Opener'.
Alternatively, you might try the MSI instead, if a selected user base does not have the correct permissions: https://support.logmeininc.com/gotoassist-remote-support/help/what-is-the-multi-user-launcher-opener...
it not the unattended install have not tried that.. just sent them a link. they click on the link and the app is blocked. after looking at more posts other are having the same issue.
my only work around is to use another a different application.
please fix this
Here is the error:
GoTo Opener encountered an error:
Installer launch error 2001, Method "createprocess" returned Win32 error . This program is blocked by group policy. For more information, contact your system administrator.
Error occurred at , endpointtools.cpp:134
Failed to start GoToAssist.
Please restart the download or contact Global Customer Support at
Were you able to grant access to the path '\Software\LogMeInInc\GoTo Opener' ?
When the launcher downloads an installer for GoToAssist it first creates the executable as an empty file, then populates it with the data afterwards. Some firewall/proxies will block this request and substitute a common error message instead, but this is not delivered to the end user and instead into the .exe that was created. This causes the .exe to fail with the error when run by the Launcher.
See if you can also whitelist the following URL *.getgocdn.com in the firewall or proxy.