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Derrick Pullen1
New Contributor

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

I need the full path please to add to our cryptolocker policy
GlennD
LogMeIn Manager

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

Hi Derrick, I'm looking into this for you now.


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Derrick Pullen1
New Contributor

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

Thank you. I will add that path to the cryptolocker exception list as soon as I can see the full path. 
Derrick Pullen1
New Contributor

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

The current install path that the opener installed to on my machine is: "C:\Program Files (x86)\GoTo Opener". 
John A1
New Contributor

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

That path is not blocked. Users cannot run exe's from their profile and that is what is blocked. Please fix, go back to the previous launcher
GlennD
LogMeIn Manager

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

This is how the paths are changing:

Install paths

  • Windows: Change from %PROGRAMFILES%\Citrix\Product\ to %PROGRAMFILES%\Product\
  • Windows: Change from %PROGRAMDATA%\Citrix\Product\ to %PROGRAMDATA%\Product\
  • Windows: Change from %LOCALAPPDATA%\Citrix\Product\ to %LOCALAPPDATA%\Product\
  • Windows Start Menu: Change from the product shortcut being within a Citrix folder to not being in a folder

Temp files and logs

  • Windows per-user: Change from %TEMP%\CitrixLogs\ to %TEMP%\LogMeInLogs\
  • Windows per-user: Change from %TEMP%\CitrixDumps\ to %TEMP%\LogMeInDumps\
  • Windows per-user: Change from %TEMP%\CitrixUpdates\ to %TEMP%\LogMeInUpdates\
  • Windows per-machine: Change from %PROGRAMDATA%\CitrixLogs\ to %PROGRAMDATA%\LogMeInLogs\
  • Windows per-machine: Change from %PROGRAMDATA%\CitrixDumps\ to %PROGRAMDATA%\LogMeInDumps\




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Derrick Pullen1
New Contributor

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

The old installer installer was not a .exe. Like others on this forum, our users cannot run exe files. Is there a chance that the launcher will be revered back to the old style? We have hundreds of computers and this is already a nightmare. We are exploring other products at this time as well due to the number of machines that we cannot reach now.
GlennD
LogMeIn Manager

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

Hi John, all of our software has run from the user's profile since Microsoft introduced that structure in the most recent versions of Windows.


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GlennD
LogMeIn Manager

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

Hi, you can read more about the Opener here in this support article: https://support.logmeininc.com/gotoassist-remote-support/help/about-the-goto-opener-g2ars850000


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John A1
New Contributor

Re: Group policy is blocking the installer from running in app data ( due to security) Help!

the old app worked.  so what ever you did please change it back.  we are looking at other options to support our customers.