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Heather111
New Contributor

I would like to start a trial of the GoToAssist but it wont let me

I would like to start a free trial of the GoToAssist but I recently used my email address for a free trial of GoToMeeting and now it will not allow me to do a free trial of GoToAssist. What can I do to start a free trial of GoToAssist without using another email address?
5 REPLIES 5
Brian H2
Retired LogMeIn Contributor

Re: I would like to start a trial of the GoToAssist but it wont let me

Hi Heather,

Thanks for posting in the community!

I was able to release your email address from the GoToMeeting trial account and you should now be able to setup the GoToAssist trial with that same email.

Heather111
New Contributor

Re: I would like to start a trial of the GoToAssist but it wont let me

This still isn't working. It keeps telling me there was an error processing my request.
GlennD
LogMeIn Manager

Re: I would like to start a trial of the GoToAssist but it wont let me

Hi Heather,

Are you trying to use the same email address that you used here in the community? It has been cleared from our system so you should be able to sign up for a free trial now. Perhaps try using an Incognito or Private browser tab, in case the issue is being caused by a cookie.

Glenn is a member of the LogMeIn Community Care Team.

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Heather111
New Contributor

Re: I would like to start a trial of the GoToAssist but it wont let me

I am using the same email and I tried the Private browser session. Still getting the error message.
GlennD
LogMeIn Manager

Re: I would like to start a trial of the GoToAssist but it wont let me

I just signed up for a free trial account for you, your sign-in is hladue@jgh.org and password1 You will want to change that after you sign-in.

Please let me know if you have any other issues or questions.

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!