Showing results for 
Search instead for 
Did you mean: 
To help support our community and customers during the outbreak of Coronavirus (COVID-19), LogMeIn is providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities, Non-Profit organizations, and current LogMeIn customers. For more information please visit
New Contributor

Login Location Unavailable

App: GoToAssist Corporate v11.9 build 1380

OS: Windows 7


Upon login in an error is prompted with the following "Login unavailable from this location". I was able to view the logs that GTA creates and found error...


2020-06-24 05:22:47.242 PST E: [G2AC_LauncherExpert] <SignOn> BrokerInterface::send() - ExpertHarbor.1::getConfig() returned result code=7501, buffer='Login Location Unavailable
Error returned at , egwlink.cpp:465
Error returned at , egwcontext.cpp:132
Error returned at , rpcmanageripcadapter.cpp:230
Error returned at , rpcmanageripcproxy.cpp:209'
LogMeIn Contributor

Re: Login Location Unavailable

Hi @titant3ch 

If you continue to see this error message, your location has fully whitelisted GoToAssist, and the account is in good standing, please call into Customer Support to create a case for examination.