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New Contributor

Login Location Unavailable

App: GoToAssist Corporate v11.9 build 1380

OS: Windows 7

 

Upon login in an error is prompted with the following "Login unavailable from this location". I was able to view the logs that GTA creates and found error...

 

2020-06-24 05:22:47.242 PST E: [G2AC_LauncherExpert] <SignOn> BrokerInterface::send() - ExpertHarbor.1::getConfig() returned result code=7501, buffer='Login Location Unavailable
Error returned at , egwlink.cpp:465
Error returned at , egwcontext.cpp:132
Error returned at , rpcmanageripcadapter.cpp:230
Error returned at , rpcmanageripcproxy.cpp:209'
1 REPLY 1
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LogMeIn Contributor

Re: Login Location Unavailable

Hi @titant3ch 

If you continue to see this error message, your location has fully whitelisted GoToAssist, and the account is in good standing, please call into Customer Support to create a case for examination.