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Forum Discussion
cdavis714
8 years agoActive Contributor
MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Recently installed the latest version of MacOS as of 20180924 (Mojave) on a test laptop. The first issue I have noticed is that when connecting to this client for the first time, it will not allow th...
- 7 years ago
All,
As the OP, I appreciate everyone's feedback over the past year (in two days...) on this issue.
I'm not sure if anyone has tried this solution yet, but I believe I've (finally) figured out something that works... at least for me.
New Computer:
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
- Note that after the install, you'll notice nothing new show up in the Privacy settings... and it would only show up when trying to connect later on and control.
- To get ahead of this, navigate to the privacy settings accessibility window
- Separately, in Finder, navigate to
/Library/Application\ Support/GoToAssistRemoteSupport/GoToAssist\ Customer.app/Contents/Helpers
- Find the file, "g2ax_launchagent_customer"
- Click and drag that file into the "Allow the apps below to control your computer" window.
- Note that this needs admin, but if you're performing the install of unattended support then that would be expected regardless.
Existing Computer - Mojave Upgrade:
- Follow the same steps as above for a new computer, skipping the install of GoToAssist Unattended (assuming it's already installed)
- After adding the file to the accessibility window, continue to upgrade to Mojave
At this point, the computer is ready to be given to the user. You should now be able to use GoToAssist and control the computer.
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
smarin820
6 years agoActive Contributor
I recently had to connect to a Mac which is using MacOS Catalina. I can connect to it and see everything but I cannot control the Mouse or Keyboard. I have tried from app as well as RescueAssist. Anyone else have this problem?
- canorton36 years agoNew Member
Has anyone been able to solve this? I have the same issue with Logmein using client version 4.1.7394 (PlugIn: 1.0.2424) on a MacBook Pro running 10.15.3 attempting to connect to an iMacPro running 10.15.3. I cannot get mouse or keyboard input to function on the host computer.
- smarin8206 years agoActive Contributor
Update: I cannot connect to the client (unattended) at all unless the user accepts, then it will just allow me to view only. This is for both the MacOS Expert Client and with RescueAssist.