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Active Contributor

Move device between device groups

How does one move a device between device groups?  If a PC has been misplaced, can it be moved or must it be removed and reset?

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1 ACCEPTED SOLUTION

Accepted Solutions
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Active Contributor

Re: Move device between device groups

yes you should be able to do this but as far as i can tell, you have to log into your gotoassist account (www.gotoassist) and sign in. 

click on the "devices" on the bar across the top

find the device in question

click on the computer icon to the left of the device name

across the bottom of the screen you should now see a list of options 

click on the "move to group"

then select the appropriate group name from the list

View solution in original post

3 REPLIES 3
Highlighted
Active Contributor

Re: Move device between device groups

yes you should be able to do this but as far as i can tell, you have to log into your gotoassist account (www.gotoassist) and sign in. 

click on the "devices" on the bar across the top

find the device in question

click on the computer icon to the left of the device name

across the bottom of the screen you should now see a list of options 

click on the "move to group"

then select the appropriate group name from the list

View solution in original post

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Active Contributor

Re: Move device between device groups

Thank you very much!  I hadn't noticed that bar pop up at the bottom of the screen.

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Active Contributor

Re: Move device between device groups

most welcome - glad I could help