On January 31, 2021 all GoToAssist Remote Support v4 versions below v4.5, build 1610 will no longer be supported, including:
On January 31, 2021, the following will happen:
If you have GoToAssist v4 desktop applications running v4.0 – 4.4 and do not want your devices to upgrade to the latest version (v4.8, build 1610) then you will need to set your preferred version number in your account (by device group or account-wide in Admin Settings) to one of the other supported versions:
Otherwise, no action is needed from you.
(edited and updated 12/18/20)
Bumping this to the top one last time. You still have a day or two to manually upgrade from these older builds yourself before we upgrade all accounts to v4.8
Bumping this to the top in case anyone missed it. You will not be able to connect until you upgrade to one of the minimum versions listed.