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New Contributor

Remote Control not working GoToAssist Mac OS X Catalina

Two different computers, have not been able to remote control screen of the customer?

1 REPLY 1
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LogMeIn Manager

Re: Remote Control not working GoToAssist Mac OS X Catalina

Hi @PeterJVCL,

 

You will not be able to control any Mac running Mojave or Catalina until the client gives permission in their Security and Privacy settings:

  • If you are using GoToAssist Remote Support v4 click HERE
  • If you are using GoToAssist Remote Support v5 (formally RescueAssist) click HERE

 

Glenn is a member of the LogMeIn Community Care Team.

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