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Wheelie
Active Contributor

Remote Support for a New iMac Running iMac OS Ventura

Hi folks,

 

I remotely connected my Windows 10 PC (GTA v.4.8.0.17) to a brand new Apple iMac running OS Ventura (their latest OS). Once connected there is an issue when I type the letter "e" (in any box) it brings up the Apple Emoji Insertion Menu. It also happens when typing the letter "d" .... except that brings up the Apple Dictation Menu. The end user can type these letters for me and all is fine but when I try either of those 2 keyboard letters on my end - it doesn't work. I tried running Apple Updates, ending the support session, rebooting both computers, and reconnecting with a new remote session, and it still happens. Thanks for any insight the community may have with fixing this issue.

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Remote Support for a New iMac Running iMac OS Ventura

No worries, I was able to test with a Windows 11 PC connected to a MacBook Pro running Ventura. After trying different key combinations the key combo of Ctrl+Win+Space was the only way I could launch the emoji picker on the Mac. After a lot of random button pressing I was able to trigger the Mac into some kind of accessibility mode that resulted in certain keys acting like keyboard shortcuts, but I could not identify which one caused it. In the end, ending the session and starting a new one corrected it for me. If you tend to use any keyboard shortcuts during your sessions please try to make a note of which one you used before you see this issue happen again.

 

Glenn is a member of the GoTo Community Care Team.

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4 REPLIES 4
GlennD
GoTo Manager

Re: Remote Support for a New iMac Running iMac OS Ventura

Hi @Wheelie, welcome to the community.

 

Does the same thing happen if you connect to the iMac from a different computer? It sounds like an Alt or Shift key is also being passed to the iMac.

 

Glenn is a member of the GoTo Community Care Team.

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Wheelie
Active Contributor

Re: Remote Support for a New iMac Running iMac OS Ventura

Unfortunately I do not have another PC to try it on. In the 13+ years I've been using GTA I have never experienced this with PCs or Macs. I worked on a very old iMac last week running Catalina and a last month a MacBook running Big Sur and they did not have this issue. I'm suspicious this might be a Ventura issue.

GlennD
GoTo Manager

Re: Remote Support for a New iMac Running iMac OS Ventura

No worries, I was able to test with a Windows 11 PC connected to a MacBook Pro running Ventura. After trying different key combinations the key combo of Ctrl+Win+Space was the only way I could launch the emoji picker on the Mac. After a lot of random button pressing I was able to trigger the Mac into some kind of accessibility mode that resulted in certain keys acting like keyboard shortcuts, but I could not identify which one caused it. In the end, ending the session and starting a new one corrected it for me. If you tend to use any keyboard shortcuts during your sessions please try to make a note of which one you used before you see this issue happen again.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
Wheelie
Active Contributor

Re: Remote Support for a New iMac Running iMac OS Ventura

Thanks for looking at this issue Glenn. I am pretty sure I did not 3 finger Ctrl+Win+Space. And I connected to this new iMac three different times over a two day period. Each time - as soon as I connected and pressed the letter "e" the emoji window popped up or if I typed a "d" the dictation window popped up - so I had to ask the end user to enter the "e" or "d" for me or I simply typed what I wanted in a Notepad window on my PC and then copy & pasted into the iMac.