Forum Discussion

zmmeyer's avatar
zmmeyer
New Contributor
4 years ago

Unattended Computer disappearing from GoToAssist?

Hi all -   Over the past few weeks, we have had a computer disappear from out Unattended Support list. This has happened multiple times and it is always the same computer. Each time this happens, w...
LWhite's avatar
LWhite
New Contributor
3 years ago

Was this ever successfully resolved? I've started seeing this randomly happening with some of my GoTo Unattended Clients. They are all using ver 4.8 build 1702. I can RDP into the computer, uninstall/reinstall the client. It will show up in our Unattended list for a day or so, then just disappear again.

 

I would really like to know how to fix this if there ever was a solution.

 

Thanks.

HugoExceptOnFir's avatar
HugoExceptOnFir
Active Contributor
3 years ago

Same for us today, all v4 clients have fanished from the new console, do we need to push out the v5 client?