There is currently a known issue with setting up Unattended Support on Macs if the user account name has a space in it, such as "EXO Admin". Unfortunately, the only workaround is to create a new user account without a space in the account name.
This issue affects all versions of Mac OS and GoToAssist Remote Support
Glenn is a member of the LogMeIn Community Care Team.
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Any progress on resolving this? We love using g2a, but we're in the middle of a fleet deployment. If we can't get this running very quickly, we're going to have to switch to Splashtop or another solution.
Hello, running into the exact same issue here. Setting up 4 brand new MacBook Pro's on OSX 10.12.1 and installation fails on all of them. Another thread stated no spaces can be in the username, also tried creating another admin account.
The only thing that works, is to restart and log back in. Every time this works, very odd?
Hi Joel, It's true that spaces in User names on OS X can cause an Unattended install to fail. However I'm not currently aware of an issue like this on 10.12. We can certainly research and try to recreate this with you!
I tried re-installing the Unattended installer using a local admin account with no spaces in the username on the same system that had the original problem described, and that had no impact - unattended installer still fails.