Unattended support grayed out

[LilAaron]

When attempting to set up Unattended Access remotely on a user's computer, the option is grayed out.  What could be the cause, and how to resolve this remotely?

[KateG]

Hi @LilAaron welcome to the GoTo Community. There are a few reasons this may be happening: 

1. The GoToAssist Customer desktop application must be running as a service to use this feature.
2. Someone else already set Unattended Support. Check the icon in the system tray. 
3. Unattended Support has been disabled by the administrator.