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Unattended support grayed out

When attempting to set up Unattended Access remotely on a user's computer, the option is grayed out.  What could be the cause, and how to resolve this remotely?

GoTo Moderator

Re: Unattended support grayed out

Hi @LilAaron welcome to the GoTo Community. There are a few reasons this may be happening: 


  1. The GoToAssist Customer desktop application must be running as a service to use this feature.
  2. Someone else already set Unattended Support. Check the icon in the system tray. 
  3. Unattended Support has been disabled by the administrator

Kate is a member of the GoTo Community Care Team.

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