"Upgrade to run as a service failed. Administrator access unavailable"
we get this message even though our machine are set up as administrators as are our customers. Does this mean that GoToAssist has a bug as we can see no reason for it.
I have seen this myself, several times in recent months. No UAC prompt being ignored on user end. My most recent example, the user was the only admin account on the machine, and UAC was turned off.