how to correct a billing error

[Nancy Dorris]

Our plan just renewed and we were charged sales tax.  We are a tax exempt corporation and you have not charged us tax before.  I need the bill adjusted.

[AshC]

Hi Nancy,
If you are an online subscriber, please reference this policy for Tax-Exemption on GoTo services:  https://support.logmeininc.com/gotomypc/how-to/how-to-handle-online-account-tax-exemption-000300645

[TPfluger]

"Link no longer available"

Can you provide method to provide tax exempt status?

[AshC]

@TPfluger  Going forward, customers who were not currently set for exemption must contact Customer Care by telephone in order to create a case to review.  We'll need the Account Email, Company and Contact Info, and the Tax Exemption Certificate for reference.   I'm sorry this process is not yet automated.