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Jessica McCarth
New Contributor

Automatically loading watchlist on service desk tickets.

Can you set up a company so that multiple customers are automatically included in the watchlist? We have one client that wants several of their staff to be included in ALL tickets and updates. It's hard to communication that information to our technicians so that they always include everyone.
LogMeIn Contributor

Re: Automatically loading watchlist on service desk tickets.

Hi Jessica,
While Service Desk cannot trigger for anyone other than your company's technicians, there may be a workaround you can try:  Create a forwarding rule while at the same time carbon copying your own clients on the trigger notification, which would then need to send over to the SD service address -----  which will automatically recognize the copied parties, and create the incident with those people on the watchlist.