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sfczarnecki
Active Contributor

Can't Login to Dashboard or Update Incidents

I'm having trouble with my Service Desk application. I can sometimes see the dashboard but each time I try to save a change to an incident, I get an error. I then have problems viewing the dashboard again. I am getting a service unavailable error when I can't get to the dashboard (below). I get a contact support error when I try to save updates to an incident (also below). My other dashboards (tasks, messages, etc.) have a can't connect securely message (at the bottom). Can you assist?

 

 

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8 REPLIES 8
sfczarnecki
Active Contributor

Re: Can't Login to Dashboard or Update Incidents

Now I'm getting "Bad Gateway" as well...

abuschle
Active Contributor

Re: Can't Login to Dashboard or Update Incidents

Same here

Davante
New Contributor

Re: Can't Login to Dashboard or Update Incidents

Yea Same here we're having the same issue. Any update on when this will be resolved?

abuschle
Active Contributor

Re: Can't Login to Dashboard or Update Incidents

The only information I have is what is shown here at this link.  No ETA.  http://status.logmeinremotesupport.com/ 

 

We are able to update tickets by email, but there is a significant delay. 

Kevin Ruschman
Active Contributor

Re: Can't Login to Dashboard or Update Incidents

This is a pretty serious issue and has been down since at least 7:30 EST. How can LogMeIn not have some sort of communication about this?

abuschle
Active Contributor

Re: Can't Login to Dashboard or Update Incidents

You can subscribe to this link. http://status.logmeinremotesupport.com/
sfczarnecki
Active Contributor

Re: Can't Login to Dashboard or Update Incidents

This appears to be fixed now. We can view the dashboard, update tickets,  and users can open tickets.

AshC
GoTo Moderator

Re: Can't Login to Dashboard or Update Incidents

I apologize for the delays to resolution this morning.  Please let us know if you see any more Service Desk access problems as we continue to monitor the situation fully.


Ash is a member of the GoTo Community Care Team.

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