Changed the personal info under 'my account' but user name is still not updated

[Bryan11]

My boss accidentally changed the user name of the technician to read as his own name. We changed it back under 'my account' -> 'personal info' but user name is still not updated and shows his name.  

[GlennD]

Hi Bryan,

I see one Service Desk account under your domain and the name is listed as Help Desk, is that not what you are seeing on your end? Have you tried logging out of your account and back in?

[Bryan11]

Ah I did not log out and back on. The name is now updated. Thank you.