We are setting up a new service on GoToAssist for a company we will be supporting. One of their requirements is to send an email notification/confirmation to the customer when that customer creates an incident on the Customer Portal.
I have attempted to achieve this through use a trigger, however no emails are being receivedfollowing incident creation. The trigger is as follows:
Created/Updated : IS : Created
Send Email Notification To : Customer
Can anyone point me in the right direction how to achieve this? Is there an alternative approach other than through triggers?
Thanks in advance
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