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TB13
Active Contributor

Customer has stopped receiving e-mail alerts for ticket updates

I have a customer who has suddenly stopped receiving all e-mail ticket updates.

His colleagues assigned to the same service are still receiving updates.

Are you able to provide any confirmation that the system has sent the messages and his e-mail address is not blocked for some reason?

Outlook settings have been checked for the obvious reasons just as junk mail blocked senders etc.

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Customer has stopped receiving e-mail alerts for ticket updates

@TB13  I can check on that (Email blockage) if you want to direct message me the user's email address.

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2 REPLIES 2
AshC
LogMeIn Contributor

Re: Customer has stopped receiving e-mail alerts for ticket updates

@TB13  I can check on that (Email blockage) if you want to direct message me the user's email address.

View solution in original post

TB13
Active Contributor

Re: Customer has stopped receiving e-mail alerts for ticket updates

Resolved by direct message.  User's e-mail was in the bounce filter.