Customer facing portal has radio buttons for urgency and how many ppl are effected, how does this map to internal view? Do you based on both selection assign a priority?
Here a screenshot of the screen:
How many people does this affect? Single Person Small User Group Large User Group Unsure How urgent is it? Not Urgent Reasonably Urgent Very Urgent
Hi @H_Meister ,
If you need to 'see' the priority graph, you may view the differences between what is affected Vs. how many users:
It then depends on how you prioritize your incidents in order to categorize each one.
@H_Meister Unfortunately this exact process isn't documented, but if you open an Incident, click on the Priority value, then click on the word Priority, it should get you to the matrix.