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KevinParker73
New Contributor

Data retention on ServiceDesk

Does anyone know how long Incident records are retained on the ServiceDesk product? Do they automatically get culled?

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AshC
GoTo Moderator

Re: Data retention on ServiceDesk

Hi@KevinParker73 

The grand total is 3 years:  2 years of reporting availability, followed by 1 year of 'read-only' availability:  https://support.logmeininc.com/gotoassist-service-desk/help/incident-data-archival-and-removal-g2asd... 


Ash is a member of the GoTo Community Care Team.

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2 REPLIES 2
AshC
GoTo Moderator

Re: Data retention on ServiceDesk

Hi@KevinParker73 

The grand total is 3 years:  2 years of reporting availability, followed by 1 year of 'read-only' availability:  https://support.logmeininc.com/gotoassist-service-desk/help/incident-data-archival-and-removal-g2asd... 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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KevinParker73
New Contributor

Re: Data retention on ServiceDesk

Thanks Ash, that's really helpful.

 

Have a great day.