Forum Discussion

ebak's avatar
ebak
Active Contributor
8 years ago

Email repsonses are being truncated after smiley :-)

When customers open a case in our G2A servicedesk, we often reply back via email. If we happen to insert a smiley, all text following the smiley is being omitted/purged. This happens when we reply usi...
Problem
AshC's avatar
AshC
Retired GoTo Contributor

Mark_P  I am expecting an update to fix this problem in the next week.  Thanks for your patience.

Mark_P's avatar
Mark_P
New Contributor
7 years ago

Hi, have you had any more updates on this issue? Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Mark_P  [Final Update, 20/20]  There was a compatibility problem found during testing, and we must delay this fix until we can confirm there are no further conflicts.  New ETA:  1/15/19

    • Mark_P's avatar
      Mark_P
      New Contributor
      6 years ago
      Hi, has there been an update on the fix for this issue? I just tested it and it is still occurring.

      Thanks :)
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        Mark_P   In the updated release there were some conflicts found, so we had to push this fix off for a couple more weeks.  As soon as I hear more info I will update this thread.