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TB13
Active Contributor

Formatting issue if customer creates a ticket via e-mail

We have a number of customers who e-mail the service desk to create a ticket without using the portal.

If their e-mail contains a data table this formatting is converted to text within ServiceDesk making the information unreadable.

Is there a setting we can change in ServiceDesk so tables appear formatted correctly when a ticket is created by e-mail?

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LastPass Contributor

Re: Formatting issue if customer creates a ticket via e-mail

Hi @TB13 

I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form. 

 


Ash is a member of the GoTo Community Care Team.

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1 REPLY 1
AshC
LastPass Contributor

Re: Formatting issue if customer creates a ticket via e-mail

Hi @TB13 

I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form. 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!