Formatting issue if customer creates a ticket via e-mail

[TB13]

We have a number of customers who e-mail the service desk to create a ticket without using the portal.

If their e-mail contains a data table this formatting is converted to text within ServiceDesk making the information unreadable.

Is there a setting we can change in ServiceDesk so tables appear formatted correctly when a ticket is created by e-mail?

[AshC · Accepted solution]

Hi @TB13 

I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form.