I would like to see the ability to post Global issues on the customer facing portal which the users could simply click on to add a ticket in thier name. That way when you close the global issue, all the people who linked to it, would get notified that the issue was resolved. (i.e. Exchange is down-each user could link to the issue rather than create a new ticket every time someone logs in.) It would be nice to be able to let people know about Global issues as soon as they log in.
Thanks for the feedback. We have functionality that will enable this kind of use case planned for later this year. At the moment the workaround is to create tickets linked to a master ticket, and then updating these "linked" tickets en masse using our mass actions functionality.