I agree with that completely Amit... we have been pushing our clients to use their Portals, and now a majority of them aren't functional... not only does it make us look bad, but it's negating our ability to service our clients. Hope to see it fixed soon.
There was an outage with our email integration service earlier this morning, and this issue has now been resolved. The backlog of emails received by Service Desk during the outage have all been processed. Details on the outage can be found here: http://status.gotoassist.com/incident...
Thanks Luke, any idea on the progress for this issue. We're running a 24/7 helpdesk through GoToAssist and this issue is hampering our ability to address our customers issues. We just confirmed that the problem is still present.
In our scenario, because we've just rolled live with GoToAssist on 1st November, these are the initial days when our customers are getting used to the new process of submitting direct to the respective services via email.
Given that this process is now broken, some of the customers are beginning to question the reliability of the solution we've adopted and we'd like to have it resolved before they completely loose faith and the matter is escalated to board members, where both the solution and people responsible for doing the ground-work and recommending GoToAssist are "canned". Please Assist (Quickly)
Hi Amit, sorry for the frustration. We experienced an issue this morning that affected Email being sent but service has since been restored. Email that was not sent during this time was queued and we began sending them as soon as service was restored.