cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
To help support our community and customers during the outbreak of Coronavirus (COVID-19), LogMeIn is providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities, Non-Profit organizations, and current LogMeIn customers. For more information please visit https://www.gotomeeting.com/work-remote
Highlighted
New Contributor

Include days open in GTA reports

Is it possible to include a field for "days open" in GTA reports? I am currently using Excel to calculate the difference between  date opened and current date but there must be a bettwe way!

Tags (1)
1 REPLY 1
Highlighted
LogMeIn Contributor

Re: Include days open in GTA reports

@Joe_Burford  I'm afraid we don't have an automatic way to calculate that within reporting currently, but we are making some changes in that regard in the coming months.  I have shared your feedback with the product teams, and we'll update the Community here once the new releases are available:  https://community.logmein.com/t5/GoToAssist-Service-Desk-News/bg-p/GoToAssist-Service-Desk-Release-N...