Is it possible to include a field for "days open" in GTA reports? I am currently using Excel to calculate the difference between date opened and current date but there must be a bettwe way!
@Joe_Burford I'm afraid we don't have an automatic way to calculate that within reporting currently, but we are making some changes in that regard in the coming months. I have shared your feedback with the product teams, and we'll update the Community here once the new releases are available: https://community.logmein.com/t5/GoToAssist-Service-Desk-News/bg-p/GoToAssist-Service-Desk-Release-N...
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