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New Contributor

Re: Anyone else haivng issues with GoToAssist today? System slow or down?

We use it from 2 different locations. Same problem.

3 REPLIES 3
LogMeIn Contributor

Re: Anyone else haivng issues with GoToAssist today? System slow or down?

@KellyAVC  Sorry, we don't have any other reports of slowness or service disruptions this week. 

Could you specify if the connections are all to the same networked computers (client side)?  If so, what kind of network, location, ISP is in place there?

 

Have you tried running a trace route to egw1.express.gotoassist.com ?

New Contributor

Re: Anyone else haivng issues with GoToAssist today? System slow or down?

I work from home and my team works from the office. There is no shared network. It's not even a slowdown. It just doesn't open. Sometimes we have to try and compensate for not being able to log in by trying to verbally walk a customer through it. This is crazy when we pay for a system to have that ability. I am not familiar with trace route.

LogMeIn Contributor

Re: Anyone else haivng issues with GoToAssist today? System slow or down?

@KellyAVC  I am sorry for the slowdown there.  Would you be able to have someone from your team call our support group to document any issues we're unaware of?