The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

GTO80's avatar
GTO80
New Contributor
8 years ago

Set customized settings as my defaults

With the Labs, every time I login to Service Desk I get the default settings and columns:

 

When I change/customize these settings they remain but only until I login again.

Is there a way to keep my customized settings as my defaults, so they are already set when I login?  Thanks.

5 Replies

  • GTO80's avatar
    GTO80
    New Contributor
    8 years ago

    me too, however in Firefox I wasn't able to get it to remain.  Thanks.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    I would think desk.gotoassist.com is the one.

  • GTO80's avatar
    GTO80
    New Contributor
    8 years ago

    Ok thanks.  Can you tell me which cookie(s) so I can manage them so they remain?

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    I apologize, the customized columns in Labs / dashboard rely on cookies, and thus if the browser session is refreshed then the custom columns reset to the standard default.  There isn't a way to save custom column titles to default at this time.

     

     

  • robtelxl's avatar
    robtelxl
    New Member
    8 years ago

    Hi,

     

    I also have exactly the same issue. It is really frustrating having to set it up every time I log into it. 

     

    I also get asked the "Would you recommend................" question a couple of times a day regardless of how I answer it.

     

    I tried raising an email through your portal but at the very end it actually said "there is a technical issue, please contact support". 

     

    Regards

     

    Rob