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New Contributor

Why are the surveys spamming me?

I keep entering 0s every time, but they keep coming back. Over and over..  this is my workplace for crying out loud. Can you stop giving me surveys so many times a day? Is there a way to opt out of survey requests while filling out tickets?

 

Thanks,

Josh

4 REPLIES
LogMeIn Contributor

Re: Why are the surveys spamming me?

@Joshua Davidson  Sorry, Josh!

 

Were these all the web page user surveys that you are seeing?

New Contributor

Re: Why are the surveys spamming me?

Yes, they are the wootric surveys that ask you to rate 1-10 and sometimes why. I have received at least 10 today. I have tried answering, ignoring, and dismissing but it's very persistent!

LogMeIn Contributor

Re: Why are the surveys spamming me?

@Joshua Davidson  Do you see the same when accessing the sites through an alternate browser?  If not, could you specify what version you are working with?

LogMeIn Manager

Re: Why are the surveys spamming me?

Hi @Joshua Davidson

 

I have checked in with our team and the survey behavior is based on a browser cookie. If you complete or simply close the survey you should not see another one for 180 days. If you are using multiple devices or browsers, each would have its own cookie. I could imagine having cookies disabled or clearing them regularly could cause the survey to be displayed multiple times.

 

Glenn is a member of the LogMeIn Community Care Team.

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