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Forum Discussion
question: why do i no longer see the total number of open tickets at the top of my dashboard
About 2 weeks ago, when I had my service desk open in global view, at the top of the screen beside "My Open Incidents" it would show a total of all my open incidents. If I was looking at a specific service, the total would not appear but it would when I was in "global view" of all my incidents. Now for some reason, that total is no longer there in global view. Is this just a setting that I now need to tweak out. this number was always very informative to me.
2 Replies
- actually that's not true. I only look at the tickets that are in my name. when I am in "global view" of all my tickets, it used to tell me that I had X number of tickets. As I closed tickets that number would decrease. Late last week that number disappeared completely.
- Hi JVH,
Sorry for any confusion there.
If you visit the Overview section, then the Dashboard section, you should see all open tickets at a glance.
Incident dashboard will not show this total by design.
