Hi Debbie,
At the moment you can't create templates for CIs, the closest you can get is to create a bunch of attributes that apply to certain type (more details here:
http://support.citrixonline.com/en_US...)
We'll be rolling out Templates over the next few months for the other record types, starting with Incidents, and then probably Problem, Change and Release. Creating Templates for CIs is definitely an interesting idea we'll take into consideration
🙂 Luke