Forum Discussion

Tdub116's avatar
Tdub116
Active Contributor
2 years ago

GoTo Machine Wide Install getting error "Per-user installation of this product already Exists..."

"Per-user installation of this product already exists for some user profiles on this machine. Mixing per-user and per-machine installations is not allowed."    Seeking a way to fully remove the Per...
  • Tdub116's avatar
    Tdub116
    2 years ago

    I am shocked that others have not ran into this issue before. 

     

    There is information on deploying to multiple computers (see below, I am using a third part tool but i'd image GPO would work just fine). That is not even the issue here, the issue is that I must track down on my own the profile this per-user install is linked under (and really could be more than 1, for me to be able to push out the machine-wide (and future updates) moving forward.

    How do I deploy the GoTo app to multiple computers? - GoTo Connect Support

     

    Third part tool that allows me to do this with the Machine-wide installer called immy.bot works the same as GPO or any service pushing out software silently. It only fails on the computers that have the per-user installer installed.

     

    My Conclusion: Since GoTo has no way to wiping their per-user installer from a computer, I have to manually find the computers that have this issue (which really means finding the ones that fail when I push an update out for the machine-wide installer). Then connect to them directly and start by deleting all old profiles, if that doesn't work then I need to sign into the profiles I can and have the user sign into their profile until I track down the profile that has the per-user install. Remove the per-user GoTo app under that profile and then and only then can I push out the GoTo Machine-wide and future updates to those computers…..

KateG's avatar
KateG
GoTo Manager

Tdub116 thanks for the extra detail, I sent you a PM. 

Tdub116's avatar
Tdub116
Active Contributor
2 years ago

Called in and they sent me to  developer-support which then replied with they mainly do API's...

so this was my reply to them:

Hello,

Sigh….Please help point us in the right direction!

To start, our users are not local admins so they can’t do uninstalls or install

 

Ignoring the fact that we are pushing GoTo out (using immy.bot, very cool service for deploying apps silently) even if I push it manually the per-user install has a huge issue where I login as an admin on the computer I don’t see the app installed, so when I try and install the machine wide it fails with the error message:

So my only option is to wait for the laptop to be assigned, have the user sign-in and then install the per-user install

How can I clear the per-user install from an old profile in order to install machine-wide? Has to be a way to clear the per-user install from other profiles…

 

  • Tdub116's avatar
    Tdub116
    Active Contributor
    2 years ago

    I am shocked that others have not ran into this issue before. 

     

    There is information on deploying to multiple computers (see below, I am using a third part tool but i'd image GPO would work just fine). That is not even the issue here, the issue is that I must track down on my own the profile this per-user install is linked under (and really could be more than 1, for me to be able to push out the machine-wide (and future updates) moving forward.

    How do I deploy the GoTo app to multiple computers? - GoTo Connect Support

     

    Third part tool that allows me to do this with the Machine-wide installer called immy.bot works the same as GPO or any service pushing out software silently. It only fails on the computers that have the per-user installer installed.

     

    My Conclusion: Since GoTo has no way to wiping their per-user installer from a computer, I have to manually find the computers that have this issue (which really means finding the ones that fail when I push an update out for the machine-wide installer). Then connect to them directly and start by deleting all old profiles, if that doesn't work then I need to sign into the profiles I can and have the user sign into their profile until I track down the profile that has the per-user install. Remove the per-user GoTo app under that profile and then and only then can I push out the GoTo Machine-wide and future updates to those computers…..

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Tdub116 thanks for sharing your experience and valuable feedback. While we may not have been able to offer a better resolution for you, we have shared this feedback with the team.