Camera Disabled but ine in preview and Testing

[MattB41]

Before a meeting starts it shows my webcam fine, if I go into settings and test the webcam it works fine.  As soon as I start a meeting the webcam is disabled.

Only way ive managed to fix this is to uninstall and reinstall.  However after a restart it happens again and I have to uninstall and re install.  A second Computer in the office has just started doing this.

Has anyone else had something similar?

Both computers are windows 10 and surface pro's using built in camera

[AshC]

Hi @MattB41

This behavior is certainly abnormal, but shows that the hardware is compatible with the newest GoToMeeting build.

Are there any webcam driver updates available through the manufacturer website?

[sdelpoio]

We have the same issue the camera is working in the preview and inside the settings it is properly selected but we are unable to activate the camera. The button is still grey.
We tried update camera drivers and reinstalling the software without any success.

[AshC]

@sdelpoio  Please elaborate on a couple of things for us to help diagnose:

1. What hardware is in use there (Operating System, Manufacturer, Webcam Device)?
2. Is the affected computer able to see other webcams, or are all the feeds blocked as well as the local outbound feed?