Cannot connect to exchange EWS

[kollnet]

I am trying to connect gotoroom to exchange EWS but I am not able to do so. I followed every step in the admin guide: https://support.goto.com/meeting/help/configure-your-exchange-service-account-for-gotoroom-calendar-...

And checked if EWS works with https://testconnectivity.microsoft.com and got it all green.

Connection fails with:

Connection data could not be checked

The list of room resources could not be created based on the specified connection data. Check your settings and try again.

[kollnet]

No one able to help???

[AshC]

Hi @kollnet ,

It seems like your TLS certificate is not trusted.  When you visit https://testconnectivity.microsoft.com/ did you have to check the "Ignore Trust for SSL" checkbox for it to work?  If so, it won't work with us for now, and needs to have a valid TLS certificate.

[kollnet]

No I did not have to check the Ignore Trust for SSL checkbox. We have bought a valid and trusted TLS certificate.

My reverse proxy doesnt even get any packets from logmein.... I am now checking the firewall if it blocks anything. But finding out which IP is used for EWS access by logmein is pretty hard to find out...

[kollnet]

I was really hoping that customer support would help. We bought 3k € equip from this company and 2 months later I didn't even get an answere to my ticket.... neither to my phone call.... Please.... Anyone... I really really need someone who can provide some help!

[AshC]

Hi @kollnet 

It looks like we sent an email to your Community address that was not responded to.  If you cannot find this email, please click my Community name in order to confirm the best way to call you directly to troubleshoot further. 

Thanks.

[kollnet]

Hey AshC!


we still have the proplem that we are unable to use exchange integration with gotoroom systems via admin panel.

Support Hotline seems to be unable to provide help regarding that problem. The support representative told me to restart the device although I told him that this has nothing to do with the device itself.

I followed this article and the articles regarding this topic step by step: https://support.goto.com/meeting/help/configure-your-exchange-service-account-for-gotoroom-calendar-...

May this be an issue because we use the german version of exchange 2019? Could you find a way let a technician contact us via phone or mail?


Kind Regards,


Guido Kollande

[AshC]

@kollnet Please click my Community name to send a private message confirming your phone number for a follow up.