cancel
Showing results for 
Search instead for 
Did you mean: 
robincares22
New Member

Cannot edit names of participants on the phone

When attendees call on phone, it shows as Caller 01; Caller 02 etc.

There is an option which says edit names but when I click it does not open a dialogue box.  This edit feature was available in the classic Gotomeeting app.  

Now I have to manually make a note of who is caller 01, 02 in my note book and try and remember, which is one more problem with your new app.

I would like to revert to the old classic gotomeeting app until such time that you make the new app user friendly.,

Our old email was stmserviam@gmail.com which we were subscribing to since 2020 May.

About 6 months ago or may be prior to that, we had informed by email the higher ups that this was the problem with the new app and they allowed us to use the classic version.

The reps that tried to help us tried their best.

I am using a Mac laptop

1 REPLY 1
GlennD
GoTo Manager

Re: Cannot edit names of participants on the phone

Hi @robincares22, welcome to the community.

 

Thank you for raising this issue, you should be able to edit the name and this was working correctly the last time I tried. I will check with the team.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training