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Downloading recorded videos after the 1year period

My recorded videos are a little over 1year to 4years. I know the site policy to download is set to 1year after the recording.

Is there a provision where I can get access to my recorded files from the goto site (cloud) after the 1year  provision, or the videos are totally wiped off the goto servers after the 1year?

Does goto make provisions say to download the files at a cost?

GoTo Moderator

Re: Downloading recorded videos after the 1year period

Hi @AmobiANA welcome to the GoTo Community. 


Unfortunately, we don't have any way to retrieve a recording after one year, and don't have any setting to be able to save recordings for more than one year.


If you need a recording available longer, we recommend downloading the file.

Kate is a member of the GoTo Community Care Team.

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