It appears the Elgato Facecam does not work on gotomeeting but works on everything else. Gotomeeting will not recognize the Camera Hub software as a valid virtual camera source.
If this a known issue or is anyone have luck using this camera as a source.
It does work on all other meetings softwares as far as I have tried so far. Zoom - google - Teams etc
@BBURZYCKI1 Can you please confirm the affected GoToMeeting version in use?
What are the operating system version and PC model being utilized?
10.17.0 Build 19796
Operating System is both Win10 and Win11 - Did not work on either
PC is an Dell / Alienware - Not sure the specific model as I am not with it currently But I think 32gb of RAM and all the latest drivers it can have.
In talking with Elgato Support this issue seems to be on the gotomeeting side per their engineering team. Is it possible to see if these might be able to be corrected and get gotomeeting to be compatible with the Elgato facecam?