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BBURZYCKI1
New Contributor

Elgato Facecam does not work on gotomeeting but works on everything else

It appears the Elgato Facecam does not work on gotomeeting but works on everything else. Gotomeeting will not recognize the Camera Hub software as a valid virtual camera source.

 

If this a known issue or is anyone have luck using this camera as a source.

 

It does work on all other meetings softwares as far as I have tried so far. Zoom - google - Teams etc

3 REPLIES 3
AshC
LogMeIn Contributor

Re: Elgato Facecam does not work on gotomeeting but works on everything else

@BBURZYCKI1  Can you please confirm the affected GoToMeeting version in use? 

 

What are the operating system version and PC model being utilized? 

BBURZYCKI1
New Contributor

Re: Elgato Facecam does not work on gotomeeting but works on everything else

10.17.0 Build 19796

 

Operating System is both Win10 and Win11 - Did not work on either

 

PC is an Dell / Alienware - Not sure the specific model as I am not with it currently But I think 32gb of RAM and all the latest drivers it can have.

BBURZYCKI1
New Contributor

Re: Elgato Facecam does not work on gotomeeting but works on everything else

In talking with Elgato Support this issue seems to be on the gotomeeting side per their engineering team. Is it possible to see if these might be able to be corrected and get gotomeeting to be compatible with the Elgato facecam?