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Installing GoTo Add-In on Outlook 2016
I am attempting to get the GoTo add-in onto the desktop versions of Outlook 2016, this is both a company issue but I cannot even get it working on my own machine. The OS is Windows 10 Enterprise. It is all up to date as of Jan 10, 2022.
If I go to my Outlook, and go to the 'Add-Ins' section, I click Store and search for "GoTo", it simply does not show up. It does not appear in any search results.
I have also installed it on our Microsoft 365 Admin center, since I have had multiple people asking for it, and the normal exe file we used to use for user's to add it manually seems to have stopped working. Here is how it looks in Microsoft 265, it shows 'assign users', everyone, fixed. But nobody is able to see it. One issue I noticed here is that, our usernames and email addresses are not the same. So my email for example would be lastname-firstname@domain, but the username is just firstname. So if I go here and say "Specific Users" instead of Everyone, I don't see what SHOULD be our email addresses, instead I see usernames followed by the domains. So I don't know if that's a problem as well.
And as a third option for an attempted install, I go to Outlook, Info, Manage Add-Ins. That takes me to the options for my Outlook online. I see the following. If I click the plus, and then Add from the Office Store, I can see GoTo for Outlook. I click 'get it Now', give permission, hit continue. It says "Taking you to Microsoft 365 to complete this process", and takes me back to my second image, no change is made.
So no matter what it seems I do, I cannot get the add-in to appear. We used to just download an exe, run it, and the add-in would appear, so honestly the fact they're phasing that out is very frustrating, especially since I can't even seem to find that file anymore. Any direct link to the add-in exe would be appreciated as a stop gap for users who need the integration.
The legacy Office 365 Add-In and Outlook plugin will be discontinued in April 2022. It may continue to work, but we won't be updating the code, so things may breakdown over time. More info can be found here:
https://support.goto.com/meeting/help/gotomeeting-for-microsoft-outlook-g2m010020
JConn1980 Can you specifically try these steps to add the desktop plugin?
- From Microsoft Outlook, select
or Get add-ins from the toolbar in the home tab. - Search for GoTo for Outlook then select Add.
- When prompted with the privacy policy, select Continue.
- Select GoTo Integration from the toolbar in the home tab then log in with your GoToMeeting credentials.
- Select your extension and language.
- Select Link with Office365 and link your account from the integrations dashboard.
- From Microsoft Outlook, select
18 Replies
This is essentially what we figured out as well and it's rather insane that nobody on GoTo's side was able to explain it until now. All they needed to say was "You need Microsoft 365 to use add-ins".
Another 3 months of no response here, so I reached out to GoTo tech support directly. The tech I spoke with could not figure out the issue as well, and he ended up ending the call with the promise that his technical support team was working on the issue. Over that day and the next, they asked the following questions:
1. Confirm that I am using the same email address to log into the web Outlook interface and the account used by Outlook (I am).
2. Do I have an Office 365 account? (I do not currently).
3. Provide a screenshot of when I am installing the add-in and then how it shows the add-in is not installed (I sent a link to this thread).
4. Provide a screenshot of my toolbar with the Microsoft Store add-in icon (Again sent a link to this thread).
5. Double-check the credentials are the same for the add-in and Outlook (My credentials--and my users' credentials--do not match since we're required to change our computer password on a regular basis which is the same password used by Outlook/Exchange).
Three days later, I asked for an update and was told that to use the available add-in, it requires an Office 365 account due to changes made by Microsoft to the store. I don't know when Microsoft made these changes to their add-in store, but since the add-in has never worked for me (or my users), it's likely been since before GoTo decided to switch from the plug-in to the add-in. I don't know why no one at GoTo has been able to answer this until now.
Over two months and still no answer to if the new Goto Add-in will work on Outlook 2016. Browsing the more recent messages, I did see the following information provided by another customer:
#Update - This comes from the Microsoft support site:
Note: If you don’t see the Manage add-ins (or Manage Apps) button, you won’t be able to get add-ins for Outlook. To get them, you’ll need Office 2013 or Office 2016 and Exchange 2013 or Exchange 2016, and your administrator needs to activate add-ins for Outlook.
My company is using Office 2016 and on-premises Exchange 2016; however, the new Goto Add-in will still not work on Outlook 2016. I've even tried installing the add-in directly through the Exchange server, set it to enabled by default for everyone, and it still will not show up in Outlook.
Add-in installed on Exchange server:
No Add-ins in Outlook:
I've looked at this on multiple computers, and none of them install or show the Goto Add-in for Outlook.
The only way I've been able to get any use out of the Goto Add-in was through the Outlook Web Interface. I really don't want to have to tell my users that in order to use their new fancy Goto Add-in, they can't use Outlook and they will have to log into the Outlook Web Interface.
Winelover My understanding is that the "orange flower" logo button is for the Gotomeeting Outlook plugin (installed with an executable file) that is being discontinued. The button for the GoTo for Outlook add-in (installed through the MS Store) should be a capital "G" with a yellow line under it, like below.
graham_farr Lot of good it's doing me. LOL.
AshC Not trying to further complicate things, but I logged into my account through Exchange OWA and checked the add-ins that were installed there. It shows that I do have GoTo for Outlook installed.
When scheduling a new event for the calendar in OWA, I do see a GoTo for Outlook button.
After clicking GoTo Integration, I get a side panel to log into my account. Clicking Sign In opens another browser window to enter my username and password. However, after entering the information, the new window show "Done" and the little circle in the grayed out Sign In box spins forever. Closing the new login window with the "Done" message resets the Sign In button so I can click on it again. Clicking on it again re-opens the browser window with the "Done" message, and the circle continues spinning.
Did that a couple of weeks ago and no change. Could I have an updated plug-in but it still shows the old "orange flower" logo? How do you tell what version you have? I can go to the Add-Ins tab, choose the GoToMeeting drop-down, choose About and nothing happens.
I don't even have the goto app showing up in the add-on list for the store, so you're in a better position than mine.
I do not have a "Get add-in" button on my toolbar in Outlook 2016. I do have a "Store" button though.
When I click on it and search for GoTo, I see the following.
I click on GoTo for Outlook and click the Add button. The screen shows that it has been installed.
I click on "Get Started" and see the following window showing there should be a new GoTo button on the toolbar.
I close the Store, but there is no button on the ribbon/toolbar.
If I open the Store back up and search for GoTo, the add-in shows the Install button again.
Please simply answer the question. Can the GoTo add-in be installed on Outlook 2016 or does it require Office365?
Is there a way to get the add-in when your Get Add-ins button is greyed out even though the Trust Center settings are correct? Single user not on a domain - got Office through my MSDN license.
