So, I fat fingered and accidentally press start recording, then stop recording, then start recording on my meeting - the red recording light was still on, however only the half a second between the first start and stop is recorded to cloud.
The rest is not there, and there isn't any more in the local folder either.
Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error. Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck. Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.
Hi, i have the same trouble please help
@zendoakademi I'm afraid we don't have a quick fix for this situation. You must call into Customer Support directly in order to see if the file can be recovered from the back end.