The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Denver1
4 years agoNew Contributor
Monitors Going Black When Sharing Screen
Hi, I have found that starting a few months ago, my two external monitors constantly cycle to a black screen and then back to the normal view again and again every 2 or 3 seconds while trying to ...
- 4 years ago
Hi Denver1, welcome to the community.
Typically, the first thing I would suggest is to check for newer video drivers, but after some research that may not help. Assuming your Dell laptop is similar to the one in this Dell community post, your external monitors are not using the built-in Nvidia Geforce 1050 when connected to your laptop. Checking for updated video drivers might still be worth a try, another idea could be to use the laptop screen along with just one external monitor and share your laptop screen.
GlennD
4 years agoGoTo Manager
Hi Denver1, welcome to the community.
Typically, the first thing I would suggest is to check for newer video drivers, but after some research that may not help. Assuming your Dell laptop is similar to the one in this Dell community post, your external monitors are not using the built-in Nvidia Geforce 1050 when connected to your laptop. Checking for updated video drivers might still be worth a try, another idea could be to use the laptop screen along with just one external monitor and share your laptop screen.
Denver1
4 years agoNew Contributor
Thank you for the suggestions. I ended up updating my graphics drivers and forcing my monitors to use the Geforce 1050 via the Windows 10 settings. It seems to have fixed the problem.