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GoTo Manager

Check for updated Video and Audio drivers to avoid crashes.



The two primary functions of GoToMeeting are to share the Presenter's screen and conference call audio.  This is why outdated video and audio drivers are often the most common cuase of software crashes when hosting or attending a GoToMeeting.  


There are a couple of ways to check for updated drivers, I found a YouTube video that you might find useful:

  1. Left-click the Windows icon in the corner and type Device Manager, then open it
  2. Click Display Adapters in the list
  3. Make a note of the type of video card you PC has installed 
  4. Right-click on it and select Update driver software
  5. Select Search automatically for updated driver software

If it finds an updated driver it will download and install it for you. Often Windows will say the best driver is already installed, in which case you may want to check the manufacturer's website directly (this is why we made a note of the type of video card you have).


Glenn is a member of the GoTo Community Care Team.

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New Contributor

It is really helpful for me to get the updated tutorials about the video and audio drivers. Well will it be work for all of the versions ?




New Contributor

my issue isn't crashes.  Mine is just that gotomeeting install changes the regedit setting on my windows PC and, after that , they transmitt sound at a very much lower volume.  I wish I could find a way to restore the orginal sound volume..  I can  (used to be able to ) turn the volume up or down.  Now I can only turn it up about 10th of the way.