I have a problem I did not have before with my GoTo Meeting sessions. Before your system was upgraded I could mute and unmute participants on the line when they had background noise. Now I can no longer do that and it is badly needed since we are a church group that have older members on the line that do not use the Web, they call in. I found through your support that I can use the mute all feature but that does not help since a participant could be a call in that I would interrupt by muting them. I need the feature re-installed the way it was so that muting and unmuting single participants is available again. I have been using GoTo Meeting successfully for our church for more than two years and I need this feature to have smooth sessions during our church services.
Please fix this feature back to what we had before. Thank you.
Solved! Go to Solution.
Hi @Hgal, welcome to the community.
In the new GoTo App experience, the organizer can still mute an attendee that has dialed into a meeting by telephone only and has not entered an audio PIN. If the attendee wishes to unmute they can press *6 on their keypad.
Hi @Hgal, welcome to the community.
In the new GoTo App experience, the organizer can still mute an attendee that has dialed into a meeting by telephone only and has not entered an audio PIN. If the attendee wishes to unmute they can press *6 on their keypad.